As part of its recently released mid-term and long-term business plans, the AMADA Group is launching AMADA Service Europe as a separate company. This proactive move represents an important strategic step towards even higher levels of customer service and will deliver yet another market differentiator for this world-leading manufacturer of sheet metal machinery.
Effective from April 2024, AMADA Service Europe builds on the company’s extensive legacy of innovative technology, comprehensive machine offerings and, above all, market-leading service support. Establishing the new business will enable AMADA to provide every market in Europe with consistently high-end service levels. The company is headquartered at the facilities of AMADA France in Paris. However, it is very important to note that AMADA is not changing in any way the highly efficient service that customers already receive on a daily basis from their local service teams.
The establishment of AMADA Service Europe will ensure consistency of service across Europe, regardless of location. “We wish to deliver the same best-in-class quality of service no matter where the customer is located in Europe, including emerging markets,” says Christophe Sangnier, President of AMADA Service Europe. “The new company has a number of key objectives, including further elevating the skills of service technicians in line with rapidly advancing machine technology. We will also drive yet more improvements in delivery rates for spare parts and consumables.”
In addition, AMADA Service Europe will move towards greater digitalisation by providing high quality and customised industrial IoT (Internet of Things) services in all markets and territories, while another core ambition is the promotion of best-practice services across Europe for the benefit of end customers.
“By being proactive, prompt and professional, AMADA’s European service teams are dedicated to supporting customers,” says Mr Sangnier, who has 27 years of service-related experience with AMADA. “I want to use my knowledge to help AMADA Service Europe unify and deliver the same market-leading levels of service across the continent. AMADA is already known for its excellent service, but providing an overarching level of consistency will bring even more peace of-mind to our European customers.”